Last Updated: September 2025
At Le Pon Villa, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website and services.
1. Information We Collect
When you use our website or book a stay with us, we may collect the following information:
- Personal Details: Name, email address, phone number, and billing information.
- Booking Details: Room preferences, check-in/check-out dates, and special requests.
- Payment Information: Credit/Debit card details, payment confirmation (processed securely through authorized payment gateways).
- Communication Data: Emails, inquiries, and messages you send us.
2. How We Use Your Information
We use the collected information to:
- Confirm and manage your reservations.
- Provide services such as room booking, check-in/check-out, and customer support.
- Send booking confirmations, invoices, and updates related to your stay.
- Improve our website, offers, and customer experience.
- Comply with legal and regulatory requirements.
3. Cookies & Tracking
Our website may use cookies to:
- Enhance user experience and navigation.
- Store your booking preferences temporarily.
- Analyze website traffic and performance.
You can manage or disable cookies through your browser settings.
4. Sharing of Information
We respect your privacy and will never sell or rent your data. However, we may share information with:
- Payment Gateways: For secure transaction processing.
- Service Providers: To fulfill your booking (housekeeping, laundry, etc.).
- Legal Authorities: When required by law or to protect our rights.
5. Data Security
We implement strong security measures to protect your data from unauthorized access, disclosure, or misuse. However, please note that no online transmission is 100% secure.
6. Children’s Privacy
Guests of all ages are welcome at our property. However, we do not knowingly collect personal data from children under 18 without parental consent.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (except where legally required to retain it).
- Opt-out of marketing communications at any time.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: leponvilla@gmail.com
📞 Manager on Duty: +91 95000 56248 / 0413-4059656
🏨 Address: No,123/A ,Kattamanikuppam Road, Muthialpet, Puducherry-605003
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.